Objective

Seeking a position to utilize my wireless skills and to further my growth in systems management, infrastructure management, and advanced wireless technologies.

Education

Bachelor of Science - University of Michigan (May 2007)
Major: Computer Information Systems
Minor: Computer Science

Work Experience

University of Michigan Information Technology Services - Network Systems Support

• Maintain network and telecom systems
• Install new systems
• Update wiring
• Deploy VPN, WiFi, VoIP systems
• Troubleshoot Layer 2, 3 network equipment
• Work with customer to maintain and install new facilities
• Write software solutions for network security and stability
• Facilitate decision-making for technology purchases

University of Michigan Information Technology Services - HelpDesk

• Answer customer phone calls and e-mails
• Troubleshoot customer problems and resolve customer concerns
• Interface with customer workstations for remote repair and maintenance
• Maintain and update Trouble Ticket lists, e-mail list, and customer accounts

Journal Register Company - Ad Designer - Composition

• Design ads, design illustrations
• Type ad copy, build ads, proof ads
• Build/lay out newspapers, print newspapers to negative separations
• Develop and check negatives
• Improve prepress efficiency, network efficiency, ad-building efficiency using scripting, programming, and other various techniques

RadioShack Corporation - Certified Sales Associate

• CDMA Cellular sales, handset programming, maintenance
• Trained in 3G network technologies
• Assist customers with purchases and general product troubleshooting
• Utilize planograms and advertising layout
• Perform merchandising, order check-in, cleaning
• Attend monthly sales meetings
• Attend multiple training programs to keep up-to-date with new product
• Perform quarterly inventories of store merchandise

Skills

Computer

Operating Systems:

Windows 3.0 to XP Professional & Server 2003, Mac OS 1 to OS X, Sun Solaris UNIX, Linux (Gentoo, SuSE, RedHat, Debian), BSD

Applications:

Microsoft Office, QuarkXPress, Adobe Photoshop, GCC, Visual Studio 6 and .NET, Numerous CDMA, GSM and iDEN handset utilities and computer applications, firmware flashing and configuration file editing utilities, including iDEN RSS

Programming Languages:

C++, C, Java, Visual BASIC (.NET and 6.0), AppleScript, COBOL, Assembly Language

Wireless

Technologies and Principles
Fluent in:

CDMA, GSM, iDEN, TDMA, OFDM, 802.11A/B/G WLANS, SIM Cards, FLASHStrap, Codeplugs, PRLs, SEEMs, Dispatch and Interconnect Call Processing. EDGE, GPRS, UMTS, and HSDPA/HSUPA data overlays.

Interests

Personal Computer Repair:

Hardware, software, systems, and network

Music:

Production, mixing, and mastering

PDF Printer-friendly Resume: here.